Frequently Asked Questions
Everything you need to know about shopping at STAUD.
What is your return policy?
We accept returns on full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. We also offer expedited shipping options at checkout for faster delivery. International shipping times vary by destination.
Do you offer international shipping?
Yes, STAUD ships to most countries worldwide. Duties and taxes are calculated at checkout and are the responsibility of the customer unless otherwise stated.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Can I modify or cancel my order after it has been placed?
Due to our quick processing times, we are unable to modify or cancel orders once they have been confirmed. Please double-check your shipping address and item selection before completing your purchase.
How do I care for my STAUD handbag or clothing?
Care instructions are provided on the inner labels of our garments and on the product pages of our website. For leather goods, we recommend avoiding prolonged exposure to direct sunlight and moisture.